Talk to GEST
![Toll-free number Toll-free number](https://www.gestramvia.it/wp-content/uploads/2021/10/2-1.png)
Toll-free
number
For information on the service, it is possible to call, from the landline and free of charge, the number 800.964424 (active only from a landline number).
With your mobile phone you can call, for a fee, the number 199.229300.
![Lost items Lost items](https://www.gestramvia.it/wp-content/uploads/2021/10/5-1.png)
Lost
items
To claim lost items, you can call the toll-free number from 07:30 to 20:00 or write to us on contacts.
Specify in detail the characteristics of the object and the day on which the object was lost.
![Write to us Write to us](https://www.gestramvia.it/wp-content/uploads/2021/10/3-1.png)
Write to us
For any suggestion, positive or negative report, or complaint fill out the contacts or write to the email info@gestramvia.it.
GEST undertakes to give a written reply within 30 days from the date of receipt of the reports received.
![Transport Complaiant Transport Complaiant](https://www.gestramvia.it/wp-content/uploads/2021/10/6-1.png)
Transport
Complaiant
To communicate shortages and malfunctions of the local public transport (Tpl) of the Tuscany Region, it is possible to contact the toll-free number 800.570530.
![Automatic ticket offices Automatic ticket offices](https://www.gestramvia.it/wp-content/uploads/2021/10/8-1.png)
Automatic
ticket offices
If there is no change, the ticket office will issue a receipt with the amount that can be refunded by showing it to an Autolinee Toscane Point.
If the issuer does not issue the receipt, it is necessary to send a written refund request to GEST by email to info@gestramvia.it indicating: your personal details, a telephone number or email address, the day and time when the outage occurred, the amount of the sum entered, the name of the stop and the direction of travel.