Talk to GEST

Toll-free number


For information on the service, it is possible to call, from the landline and free of charge, the number 800.964424 (active only from a landline number).

With your mobile phone you can call, for a fee, the number 199.229300.

Lost items


To claim lost items, you can call the toll-free number from 07:30 to 20:00 or write to us on contacts.

Specify in detail the characteristics of the object and the day on which the object was lost.

Write to us

Write to us

For any suggestion, positive or negative report, or complaint fill out the contacts or write to the email

GEST undertakes to give a written reply within 30 days from the date of receipt of the reports received.

Transport Complaiant


To communicate shortages and malfunctions of the local public transport (Tpl) of the Tuscany Region, it is possible to contact the toll-free number 800.570530.

Automatic ticket offices

ticket offices

If there is no change, the ticket office will issue a receipt with the amount that can be refunded by showing it to an Autolinee Toscane Point.

If the issuer does not issue the receipt, it is necessary to send a written refund request to GEST by email to indicating: your personal details, a telephone number or email address, the day and time when the outage occurred, the amount of the sum entered, the name of the stop and the direction of travel.