Talk to GEST
For information on the service, it is possible to call, from the landline and free of charge, the number 800.964424 (active only from a landline number).
With your mobile phone you can call, for a fee, the number 199.229300.
To claim lost items, you can call the toll-free number from 07:30 to 20:00 or write to us on contacts.
Specify in detail the characteristics of the object and the day on which the object was lost.
To communicate shortages and malfunctions of the local public transport (Tpl) of the Tuscany Region, it is possible to contact the toll-free number 800.570530.
If there is no change, the ticket office will issue a receipt with the amount that can be refunded by showing it to an Autolinee Toscane Point.
If the issuer does not issue the receipt, it is necessary to send a written refund request to GEST by email to email@example.com indicating: your personal details, a telephone number or email address, the day and time when the outage occurred, the amount of the sum entered, the name of the stop and the direction of travel.